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CRM + WhatsApp Business API
Sales process structured in a CRM integrated with the official WhatsApp API.
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Service
AppChat AI Experts
Intelligent 24-hour support, without growing the team
Multi-channel support platform with AI chatbot, integrated Kanban CRM and advanced automations. For companies that want to scale without hiring proportionally.
Context
There is a point where hiring more agents stops being the answer. Well-applied AI handles what is repetitive and frees your team for what requires human judgement.
AppChat AI Experts is the solution for companies that have grown enough to feel the cost of manual support but do not yet want to build a full contact centre. It is AI chatbot + multi-channel support + Kanban CRM + automations — in one system.
Each lead enters, is qualified automatically by AI, and only reaches the human team when the conversation actually needs it. Agents then handle quality conversations instead of answering the first wave of basic questions.
The visual Kanban shows where every conversation stands, each automation can be adjusted without coding, and dashboards show what is working in real time.
How we work
Trained AI chatbot
Agents trained with your business context — products, policies, tone of voice. Not generic responses.
Intelligent journeys
Flows that adapt to user response. Not a rigid tree — conditional conversation.
Integrated Kanban CRM
All conversations as cards moving through stages. Simple to use, powerful in control.
Advanced automations
Campaign triggers, internal notifications, integration with other tools, timed follow-ups.
Expected outcomes
- 24-hour support without proportional team costs
- Automatic lead qualification
- Higher commercial team productivity
- Scalability without growing headcount
Frequently asked questions
How is it different from a common chatbot?
Common chatbots follow rigid decision trees. AppChat AI Experts uses language models to interpret intent and respond naturally — and integrates with your CRM instead of living in isolation.
What if the AI does not know the answer?
It transfers to a human without losing context. The agent receives the full conversation history and the reason for transfer.
Does it work for e-commerce?
Very well. Cart recovery, product questions, order tracking and after-sales support are frequent use cases.
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